Welcome to Jigsaw Shop’s FAQ section. We’ve compiled answers to common queries about our products, services, and policies to ensure your shopping experience is as seamless and enjoyable as possible. Should you need further assistance, our customer service team is always here to help.

Product Information

1. What types of products does Jigsaw Shop offer?
We specialise in timeless, elegant fashion for women, including accessories, bags, belts, boots, clothing, co-ords, coats & jackets, denim, dresses & jumpsuits, flats, hats & gloves, heels, jewellery, knitwear & cashmere, ponchos & scarves, pyjamas, sandals, shirts & tops, shoes, and shorts. Our collections are curated to reflect sophistication and versatility.
2. Are your products made from high-quality materials?
Absolutely. We prioritise quality and craftsmanship, using premium materials such as cashmere in our knitwear and durable fabrics across all items to ensure longevity and comfort.
3. How do I care for my Jigsaw Shop items?
Care instructions vary by product. Please refer to the specific care label attached to your item. Generally, we recommend gentle washing for knitwear and cashmere, and proper storage for accessories and jewellery to maintain their elegance.

Orders & Accounts

4. How do I create an account?
You can create an account during checkout by providing your email address and setting a password. This allows you to track orders, save preferences, and enjoy a faster shopping experience.
5. Can I modify or cancel my order after placement?
We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We will assist if the order hasn’t been dispatched.
6. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

Shipping & Delivery

7. Where do you ship to?
We ship globally, except to some remote locations and parts of Asia. During checkout, enter your address to confirm availability.
8. What are your shipping options and costs?
We offer two options:
– Standard Shipping: £12.95 flat fee via DHL or FedEx, delivered within 10-15 business days after dispatch.
– Free Shipping: For orders over £50 via EMS, delivered within 15-25 business days after dispatch.
Orders take 1-2 business days to process before dispatch.
9. How can I track my order?
Once your order is dispatched, you’ll receive a confirmation email with a tracking number. Use it to monitor your parcel’s journey in real-time.
10. What if my delivery is delayed?
Delays can occur due to customs or seasonal peaks. If your order is significantly overdue, contact us at [email protected] for assistance.

Returns & Exchanges

11. What is your returns policy?
We offer a hassle-free returns policy within 15 days of receipt. Items must be unused, with tags attached, and in original packaging.
12. How do I initiate a return or exchange?
Email us at [email protected] with your order details and reason for return. We’ll guide you through the process and provide a return authorization if applicable.
13. Are return shipping costs covered?
Return shipping costs are the customer’s responsibility, unless the item is faulty or incorrect due to our error.

Other Queries

14. How do I contact customer service?
Reach us via email at [email protected] for any questions. We aim to respond within 24 hours.
15. Do you offer gift wrapping or packaging?
Currently, we do not offer gift wrapping, but our packaging is elegant and secure, reflecting the quality of your purchase.

Thank you for choosing Jigsaw Shop. We are dedicated to providing you with not only exquisite fashion but also confidence and style. For further assistance, don’t hesitate to contact us.

Jigsaw Shop
62 Wilton Rd, Salisbury, GB SP4Z 1PH
www.womenswearhub.com