At Jigsaw Shop, we understand that the anticipation of receiving your carefully curated pieces is part of the joy of shopping with us. We are committed to ensuring a seamless and reliable delivery experience, mirroring the quality and thoughtfulness of our collections. Our global shipping options are designed to bring timeless elegance directly to your doorstep, wherever you are in the world.
Our Shipping Partners & Methods
To guarantee the safe and timely arrival of your orders, we partner with leading global courier services:
- Standard Shipping: We utilise DHL or FedEx for a balance of speed and reliability. A flat fee of £12.95 applies to all orders using this service.
- Free Shipping: For orders over £50, we offer complimentary shipping via EMS, providing an economical solution without compromising on care.
Delivery Timelines
We know you are eager to style your new arrivals. Please allow us 1-2 business days to thoughtfully process and prepare your order for its journey.
- Standard Shipping (DHL/FedEx): Your order will be delivered within 10-15 business days after dispatch.
- Free Shipping (EMS): Your order will be delivered within 15-25 business days after dispatch.
These timeframes are estimates and may occasionally be affected by factors outside our control, such as customs procedures or seasonal peaks.
Tracking Your Order
Once your order is on its way, you will receive a confirmation email containing your unique tracking number. This allows you to follow your parcel’s journey in real-time, from our studio to your home.
Our Commitment to You
Your satisfaction is our priority. If your order does not meet your expectations, we offer a hassle-free returns policy within 15 days of receipt. For any queries regarding your delivery, our customer service team is always ready to assist you at [email protected].
Thank you for trusting Jigsaw Shop to deliver not just clothing, but confidence and style.